Shipping policy

Shipping Policy

Last updated: 1 July 2026

1. Processing Time All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates & Delivery Times We currently ship within the United Kingdom. Delivery options and estimated timeframes are as follows:

Standard Delivery – 3–5 business days
Express Delivery – 1–2 business days
Shipping costs are calculated at checkout based on your order and delivery address.

3. Free Shipping We offer free standard shipping on orders over [your threshold, e.g. £40]. This will be applied automatically at checkout.

4. Order Tracking Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.

5. Delays While we always aim to deliver within the estimated timeframes, delays may occasionally occur due to high demand, carrier issues, or circumstances beyond our control. We appreciate your patience and will keep you informed where possible.

6. Damaged or Lost Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible at [your email address] and we will do our best to resolve the issue promptly.

7. Contact Us For any shipping-related questions, please get in touch: Wellness for Pet [Your email address] [Your business address]